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During the semester, varied availability is required of all applicants; regularly scheduled hours may include early mornings, late nights and weekends. This is for a mid-Fall 2026 training and onboarding and Spring 2027 start, with possibility of continued employment for Summer 2027 and beyond.

 

Position Title: Member Services Assistant                    

Department: Recreation and Wellness

Division: Student Affairs 

Hours Per Week: Minimum 10 hours/week; maximum 28 hours/week   

Starting Wage: $10.00 / hour

Why Apply for the Member Services Assistant Position? 

Join the Department of Recreation and Wellness team to help create a welcoming, safe, and energetic experience for everyone who enters the Leonard J. Kaplan Center for Wellness! 

What Skills You Will Gain

  • Hands-on customer service, communication, and conflict-resolution experience 
  • Point-of Sale and cash handling operations 
  • Training in emergency response, standard safety protocol, and policy enforcement 

Supervision and Tasks 

Report to the Coordinator, Member Services, with support from the Graduate Assistant, Facility Operations & Member Services. During shifts, report to the Operations Supervisor. 

Access Control (50%)

  • Welcome guests, including answering questions and providing directions and facility tours. 
  • Verify valid memberships and account status in Innosoft Fusion. 
  • Create, maintain, and update member and guest accounts.

Sales and Inventory (20%)

  • Process sales, such as memberships and guest passes, using Innosoft Fusion. 
  • Reconciliation of the cash drawer, credit card machine, and receipts using balance reports. 
  • Track stock of product and note when restock is needed. 

Equipment Management (15%)

  • Manage open recreation equipment checkout and inventory in Innosoft Fusion. 
  • Maintain laundry operations for towels and Competitive Sport uniforms. 
  • Log damaged equipment and note when replacement is needed. 

Risk Management (10%)

  • Respond to emergencies using the departmental Emergency Action Plan. 
  • Enforce facility and fitness policies fairly and consistently. 
  • Make operational decisions in accordance with established policies and procedures. 

Staff Training and Development (5%)

  • Attend required meetings and training as scheduled.

Required Skills, Experience, and Certifications 

  • Degree-seeking UNCG student in good academic and conduct standing. 
  • Current American Red Cross CPR for Professional Rescuers and First Aid Certification, or willingness to obtain upon hire.
  • Availability for scheduled morning, afternoon, evening, and weekend shifts. 

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact Catie Vincent by email at clpayne2@uncg.edu